Virtual IT

Immediate Support

We have an engineering team that travels across the UK to provide support to business throughout the country.

Along with On-Site support, no matter where you are, our IT engineers are on hand to help.  We provide remote support via email, telephone and desktop sharing from our offices in Wrest Park.

Our support models are customized to suit the unique needs of every business.  We offer several support packages which carry unlimited remote support with priority escalation to Ad-hoc site visits.

Throughout all of our support packages, we monitor and patch computers, servers, printers, network devices and other devices in real time. We tailor Support Plans to your changing circumstances; expanding as your company expands or scaling down when required.

Whether you’re a sole trader with one computer, a startup with five, or an established SME with 80 desks you will receive the same level of professional care and expertise regardless of the size of your business or industry.

You will receive the following benefits:

Support on-site and remotely without limitations

Backup your files regularly with an automated system

Protection against viruses

Web filtering system to prevent inappropriate websites from being accessed by your staff

IT management meetings at least every six months to assess your business and IT needs, and to devise your annual strategic plan

Support Types

In terms of the degree of IT support that you choose to outsource, it depends on the type and size of your business, as well as your budget. There are a variety of IT support options, including on-call support from time to time as well as full-time support.

If you are setting up your IT infrastructure from scratch or reviewing your existing setup, then you can have an audit of your IT infrastructure to examine security and predict how your business’s requirements may change in the future.

It is our mission to make sure all IT-related services are delivered smoothly and on schedule for all our customers. As a result of our vast experience working with businesses and organisations across the UK, each with its own set of challenges to overcome, we are ideally placed to assist you in improving communication and reducing time spent on administrative tasks.

Our help desk is a good place to start. Every day, they encounter a wide variety of problems. You can count on them to handle everything and get you back up and running as soon as possible. A member of our field service team will come to your company’s location if the helpdesk cannot fix the problem remotely. Having troubleshooted issues and managed hardware installations for years, they have the expertise to fix any issues. The team will find a solution that doesn’t disrupt your business in any way for your total peace of mind.

Our goal is to help you access expertise and get the most from your IT structure, whatever the size of your business and wherever you are in your growth story.

Call us on 07818 884430 to find out more.