IT Services & Support

Immediate Support

Based in Wrest Park, we are able to provide support to business throughout the facility.

Along with On-Site support, no matter where you are,  we are on hand to help whenever you may be out of the office.  We provide remote support via email, telephone and desktop sharing from our office at Endeavour House.

Our support models are customized to suit the unique needs of every business here.  We offer several support packages which carry unlimited remote support with priority escalation to come directly to your office.

Every business at Wrest Park is different and we tailor Support Plans to your changing circumstances; expanding as your company expands or scaling down when required.

Whether you’re a sole trader with one computer, a startup with five, or an established SME with 80 desks you will receive the same level of professional care and expertise regardless of the size of your business or industry.

Support Types

In terms of the degree of IT support that you choose to outsource, it depends on the type and size of your business, as well as your budget. There are a variety of IT support options, including on-call support from time to time as well as full-time support.

If you are setting up your IT infrastructure from scratch because you are moving your business to Wrest Park or reviewing your existing setup, then you can have an audit of your IT infrastructure to examine how your business’s requirements are being satisfied and what may change in the future.

It is our mission to make sure all IT-related services are delivered smoothly and on schedule for all our customers. As a result of our experience working with IT and electronics on a military scale, each with its own set of challenges to overcome, we are ideally placed to assist you in improving communication and reducing time spent on administrative tasks.

Our help desk is a good place to start. Every day, we encounter a wide variety of problems. You can count on us to handle everything and get you back up and running as soon as possible.  A member of our team will come to your company’s office if the issue cannot be fixed remotely. Having troubleshooted issues and managed hardware installations for years, we have the expertise to fix any issues. The team will find a solution that doesn’t disrupt your business in any way for your total peace of mind.

Our goal is to help you access expertise and get the most from your IT, whatever the size of your business and wherever you are in your growth story.

Call us on 01525 306755 to find out more.